Gaya APA
Chandra, F, T, G.
(2019).
Service, Quality dan Customer Satisfaction (Edisi 5)
.
Yogyakarta:
Andi.
Gaya MLA
Chandra, Fandy, Tjiptono;, Gregorius.
"Service, Quality dan Customer Satisfaction (Edisi 5)".
Yogyakarta:
Andi,
2019.
Text.