Gaya APA
Tjiptono, F.
(2022).
Service Management: Mewujudkan Layanan Prima (Edisi 4)
.
Yogyakarta:
Penerbit Andi.
Gaya MLA
Tjiptono, Fandy.
"Service Management: Mewujudkan Layanan Prima (Edisi 4)".
Yogyakarta:
Penerbit Andi,
2022.
Text.